Frequently Asked Questions
Clear answers and guidance when you need it most.
What To Do Immediately After a Loved One Passes
If the death occurs in a hospital:
If your loved one passes away in hospital, the staff will assist with notifying a physician and completing medical documentation.
We can coordinate directly with the hospital to arrange the transfer, handle legal paperwork, and begin the process with care and efficiency.
If the death occurs at home or care facility:
Contact the attending doctor, who must certify the cause of death if natural.
They will issue the necessary documentation required for cremation. Staff at care or nursing facilities are often able to assist with the initial steps.
If the death is unexpected:
In cases where medical supervision was not in place, emergency services, a doctor, or law enforcement (SAPS) may need to be involved to complete the required procedures and documentation.
If death occurs away from home or overseas:
We provide repatriation services to bring your loved one home with dignity.
Our team will guide you through international regulations, transport arrangements, and all necessary documentation during this complex process.
Frequently Asked Questions
How long does the cremation process take?
Typically 2–3 hours. Ashes are usually returned to you within 3–5 days.
Can we view our loved one before the cremation?
Yes, private viewings can be arranged prior to the cremation.
How will the ashes be returned to us?
Ashes are securely returned in a solid wood urn and delivered via registered courier to your home.
What if our loved one passes away after hours?
We are available 24/7. Simply contact us and we will take care of everything, no matter the time.
What forms of payment do you accept?
We accept EFT, credit and debit cards.Â
Is cremation legally allowed in South Africa?
Yes, cremation is fully legal and regulated according to national laws.
How do I get the Death Certificate, Cremations Certificate and completed doctor's forms?
These will be returned to you along with the ashes certified copies included
What are your office opening hours?
Where would my loved one be cremated?
All our cremations are carried out locally in Modimolle
Are Heritage Cremations registered and recognised?
Yes, Heritage Cremations is fully registered and is a globally recognised provider, we are members of the NFDA – FIAT IFTA and NAFDÂ
Where will my loved one be cared for?
Your loved one will be cared for at our facilities in ModimolleÂ
Are there any additional costs?
Yes some additional cost maybe incurred such a long distance transportation, additional Doctors fees Etc. Please refer to our T&C
Who owns Heritage Cremations?
Heritage Cremations PTY LTD is fully owned by and a subsidiary of Status Funerals International PTY LTD. Both companies are registered at 46 Joe Slovo Street Modimolle 0510.
If you have any additional questions, our team is here to support and guide you every step of the way.
Heritage Cremations PTY LTD is a subsidiary of Status Funerals International PTY LTD. Core mortuary functions are provided under a formal SLA
